The good, the bad, and the ugly

Well, not necessarily the ugly, but you get the idea. I recently ordered some new business cards for my business from this vendor Vistaprint.com. The best store ever, IMHO! They got some great products like business cards, postcards, calendars, stationary, etc. They have this “free products” sections, it’s almost free though. The business cards are free only if:

1. There is a Vistaprint logo on the back

2. You are not planning to use your own logo and graphics

3. You don’t mind the plain paper

So if you wanted shiny instead of matte cards, that’s extra. If you wanted to include your own logo, that’s extra. If you wanted to have text printed on the back of the card (in color), that’s extra. Not to mention you pay $6 for shipping (cheapest and slowest).

I also ordered a magnetic car decal from them and the quality was very good. The size is kind of on a smaller side – even if you choose a Large, but the colors and graphics looked great.

I highly recommend these guys if you are on a budget and just starting out your business.

P.S. I am not promoting this company by any means, just wanted to share my personal experience!

Happy shopping!

User Experience – My product is better than your product!

Let me tell you a little story. There is this guy Danny, he lives in Denver, CO. He is 44 years old and married with 4 kids. For the last twenty years he has worked in the corporate world, clocking in and out each day. His real passion is to have his own sports equipment store. So, he quits his job, gets a bank loan, and open the shop. He “thinks” his customers want the cheapest sports equipment to save money. He said that because the economy is bad, people are looking to save money and therefore if it was him, he would try to find cheap sports equipment. So he opens the doors to his store and to his dismay nobody shows up. Two months go by and he’s barely making enough money to pay for rent (which by the way is $3,200/mo).  One gentleman just happened to be passing by and decided to stop and look around the store. He also happened to be a User  Experience Expert. He offers Danny some advice. “You’ve got to learn more about your customers and what they really want,” he said. Danny got his business card and the UX guy left the store. After another few weeks of struggle, Danny called the UX guy, they got together and the UX guy started to interview the customers. He found out that they were looking for good quality sports equipment because they wanted their kids to be safe when they played sports, instead of using cheap equipment that could break easily. Once Danny fixed his business approach, he had a 135% increase in sales.

Think about the products that your company sells. Are they full of bells and whistles? Are they so “cool” that people talk about them non-stop? If that’s so, then how come your business is slow? How come you’re not making as many sales as you like? Maybe it’s not you, maybe it’s your product. Have you asked your customers what THEY prefer to see? Did you do research to see how emotionally connected your customers are to your products? When was the last time you visited with your customers face-to-face? These sound like tough questions – and they are!

What you want is a User Experience professional who will help you analyze your customers and find out what they REALLY want to see in your products. What drives (or what motivations they have) to make a purchase?

This might be the right step in the right direction for your business. So why wait?

Customer Dilemma (solved) – Help, how do I design a survey?

Each week, we will post a question from people that we receive via email. Hopefully, this will answer your questions as well.

Yesterday, I received an email from a woman who says she wants to create a survey, but doesn’t know where to start. She is not sure what questions to ask, what tools to use, how to go about setting it all up.

We have put together a tutorial on survey design. Download this helpful tutorial and email us with any questions you might have.

Five Grammatical Errors To Avoid – when blogging!

Do you write your own blog entries or website content? If so, then these tips are for you.

One thing blogging and good copy writing share is a conversational style, and that means it’s fine to fracture the occasional rule of proper grammar in order to communicate effectively.

There are other mistakes that can detract from your credibility. While we all hope what we have to say is more important than some silly grammatical error, the truth is some people will not subscribe or link to your blog if you make dumb mistakes when you write, and buying from you will be out of the question.

Here are five mistakes to avoid when blogging and writing web copy.

1. Your vs. You’re

This one drives me insane, and it’s become extremely common among bloggers. All it takes to avoid this error is to take a second and think about what you’re trying to say.

“Your” is a possessive pronoun, as in “your car” or “your blog.” “You’re” is a contraction for “you are,” as in “you’re screwing up your writing by using your when you really mean you are.”

2. It’s vs. Its

This is another common mistake. It’s also easily avoided by thinking through what you’re trying to say.

“It’s” is a contraction of “it is” or “it has.” “Its” is a possessive pronoun, as in “this blog has lost its mojo.” Here’s an easy rule of thumb—repeat your sentence out loud using “it is” instead. If that sounds goofy, “its” is likely the correct choice.

3. There vs. Their

This one seems to trip up everyone occasionally, often as a pure typo. Make sure to watch for it when you proofread.

“There” is used many ways, including as a reference to a place (“let’s go there”) or as a pronoun (“there is no hope”). “Their” is a plural possessive pronoun, as in “their bags” or “their opinions.” Always do the “that’s ours!” test—are you talking about more than one person and something that they possess? If so, “their” will get you there.

4. Affect vs. Effect

To this day I have to pause and mentally sort this one out in order to get it right. As with any of the other common mistakes people make when writing, it’s taking that moment to get it right that makes the difference.

“Affect” is a verb, as in “Your ability to communicate clearly will affect your income immensely.” “Effect” is a noun, as in “The effect of a parent’s low income on a child’s future is well documented.” By thinking in terms of “the effect,” you can usually sort out which is which, because you can’t stick a “the” in front of a verb. While some people do use “effect” as a verb (“a strategy to effect a settlement”), they are usually lawyers, and you should therefore ignore them if you want to write like a human.

5. The Dangling Participle

The dangling participle may be the most egregious of the most common writing mistakes. Not only will this error damage the flow of your writing, it can also make it impossible for someone to understand what you’re trying to say.

Check out these two examples from Tom Sant’s book Persuasive Business Proposals:

After rotting in the cellar for weeks, my brother brought up some oranges.

Uhh… keep your decomposing brother away from me!

Featuring plug-in circuit boards, we can strongly endorse this server’s flexibility and growth potential.

Hmmm… robotic copy written by people embedded with circuit boards. Makes sense.

The problem with both of the above is that the participial phrase that begins the sentence is not intended to modify what follows next in the sentence. However, readers mentally expect it to work that way, so your opening phrase should always modify what immediately follows. If it doesn’t, you’ve left the participle dangling, as well as your readers.

Good luck!

Courtesy of http://www.copyblogger.com

Proofreading: is it really necessary?

A lot of people ask me, is it rally necasary to prooveread my docments and website contant?

As you can see, proofreading is VERY important. True story, I was once browsing this event planning website. I was interested in what type of events they planned and what type of services they offered, so I decided to look around their website. I clicked on the About us page and was shocked to see so many misspellings. Words such as “conference, meetings, consultation” were all misspelled. How embarrassing for them! If I needed an event planner I would want one that could spell – at least. Why would I want to trust someone with planning a party for me if they can’t even spell the word “consultation”? What if they make mistakes on the paperwork or on the invoice? Or order invitations with misspelled names on them?

Having error-free documents and website content is crucial!!! Many people ignore it. But they don’t realize that this hurts the company’s reputation and as we know a website is the face of the company – you only have one shot to make a good impression. Having grammatical errors in your documents and on your company’s website makes you lose credibility. It’s not only embarrassing, but also a big distraction for the reader. If they stumble while reading, they are more likely to get frustrated and leave your site for good.

So think about it, proofreading is not very expensive. Take the time to hire a professional to edit your documents/website and save yourself and your company from humiliation.

Free business advice, really?

“Beyond The Permit”

For new businesses

So your business is setup, you got your Tax ID, your licensing, and your bank account. Now it’s time to get customers and make some money! But wait, have you considered the following questions:

1. Did you send out a Press Release to let everyone know of your new business?
2. Did you setup a Website for your business?
3. Did you write up a Policies & Procedures document (especially important if you hired staff)?
4. Did you create a Brochure, Flyer or a Newsletter to send out to your potential clients?

……just to name a few.

When you start your new business, you know what to do, get a permit, get a tax ID, but no one tells you what things you need to grow your business.

We offer a FREE 20-minute consultation (valued at $100). We sit down with you and tell us about your company, and we put together a plan for you and tell you what the next steps are.

With so much competition out there, you want to be ahead of everyone else.

For existing businesses

If you are currently in business, you need to make sure your documents are up-to-date. Have you updated your Operations manuals or Policy and Procedures in the last year? Does your website contain updated information on your products and services?

Visit http://www.miiaweb.com/consulting.html to register for your FREE 20-minute Consultation!!!

Website content – how do I know what to put on my site?

You know your company better anyone else does. You have goals and ideas on where you want your company to go. You need to convert that knowledge into text. Sounds easy, right? But you have no idea how many people struggle out there. They either put too much information or not enough information on their website. What you need to do is create a plan. The plan needs to have sections with categories of what type of information you want to include on your website. What do you want your customers to see when they visit your site? Do you want them to buy a particular product, or do you want to have more of an informational website with case studies and frequently asked questions?

Some of the categories that you can include are:

  • Layout – how many columns do you want your site to have?
  • Colors – what colors do you want the site to have? It’s a good idea to incorporate your company colors such as from your company logo.
  • Content – how many pages do you want/need to have? A standard website contains at least 5  pages – Home / About  / Services  / FAQs / Contact
  • Dynamic or static website – do you want HTML or a Flash site with animation – research to see which one is best for your type of business

It’s easy to get lost, so the best thing to do is to create a plan and stick with it.

If you need help with website content, please contact us –

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